Refund Policy
Since itoolpro.com offers non-tangible irrevocable goods no refunds are issued once
the order is accomplished and the product is delivered. As a customer you are responsible
for understanding this upon purchasing any item at our website. Please, note that
our bonuses are offered on behalf of our respected partners and are not an issue
for a refund or chargeback.
However, we realize that exceptional circumstances can take place with regards to
the character of the product we supply.
Therefore, we DO honor requests for refunds on the following reasons:
- non-delivery of the product: due to emailing issues: you do not receive a delivery
e-mail from us;
- download issues: it may happen that you are having problems while downloading the
product;
- irreparable defects: although all the products are thoroughly tested before release,
unexpected errors may occur. This reason should be submitted to our Support Team's
approval;
- product not-as-described: a request based on this reason is satisfied on a case
by case basis in agreement of both parties concerned. To prevent this situation
every customer is suggested to check free samples of each type of the product offered
before making the purchase. It helps to research the product's structure and evaluate
one's skills in template editing.
Contact us
Please keep in mind that our Support Team is ready to provide you with timely and
efficient professional assistance. Be sure that we will find the best convenient
solution for your query. We will gladly review your problems per your contacting
us via following means:
Phone: 1-888-500-9514
Email: support@itoolpro.com
Please give 12-24 hours for our Support Team to get back to you.
Requests for refunds are accepted at support@itoolpro.com within the period of 1
week after the order is placed. This request should be accompanied with detailed
and grounded reasons explaining why you are applying for a refund.
